Facebook Messenger Chipotle ordering coming soon with Pepper bot

Facebook Messenger Chipotle ordering coming soon with Pepper bot

Kelly Tyko
USA TODAYPublished 8:13 AM EDT Jun 17, 2020You‘ll soon be able to order burritos from Chipotle Mexican Grill via Facebook Messenger. Starting Monday,Chipotle is introducing Pepper, its new Concierge Bot on Facebook as another way to place mobile orders.The fast-casual chain also now offers group ordering for up to 20 people and on Thursday will start “leveraging the Chipotle app and Chipotle.com as a donation platform to allow others to give back,” according to a news release. “We’re always working to enhance and optimize our digital capabilities and provide guests with a seamless ordering experience,” Curt Garner, Chipotle chief technology officer, said in the release Wednesday. “It is critical that we meet customers where they are spending time online and give guests ordering options that best fit their needs.”Save better, spend better:  Money tips and advice delivered right to your inbox. Sign up here7-Eleven’s Free Slurpee Day canceled: The annual free Slurpee fest has been canceled because of COVID-19, but here’s how you still get a freebieOrdering Chipotle on Facebook To start your mobile pickup or delivery order on Messenger, go to Facebook.com/chipotle or the Chipotle page on the Facebook app and selecting the “Message Us” option. Pepper, the bot, will ask for customers’ locations to find the closest Chipotle restaurant and then “the customer will be guided through the ordering experience, which mirrors the in-restaurant process, allowing fans to completely customize meals with light, standard or extra ingredient quantities and sides,” according to the release. There’s also the option to use “natural language to simply describe” orders to Pepper. A payment option can be selected, and new customers can create an account or checkout as a guest, while existing U.S. customers can login to their Chipotle Rewards account to access saved payment info and redeem rewards. Chipotle group ordering With the group ordering feature, you can invite up to 20 people to order from the normal menu but as the organizer or host be prepared to pay for the entire tab.“For individuals dining with family, friends, or coworkers, they can now utilize Chipotle’s group ordering feature by simply selecting ‘start a group order’ on Chipotle.com,” the release said. “Customers will then be able to share a group order link, which allows multiple people to participate in the ordering process simultaneously.”This story will be updated.Follow USA TODAY reporter Kelly Tyko on Twitter: @KellyTyko


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